Terms of Engagement

Who you are engaging

Pacific Legacy Migration, the trading name of The Trustee for PACIFIC LEGACY TRUST, ABN 65 201 913 202. Your matter is handled by Munish Kumar Soni, registered migration agent, MARN 0901499.

What we provide

We provide professional advice on Australian migration law, and representation where you engage us for it. That includes assessing your circumstances against the current law, advising on the pathways open to you and the evidence they require, and representing you in merits review proceedings.

The subclass 651 online intake is a request to purchase the limited professional service described on the intake page. The service begins only after you accept these terms, submit the intake and complete payment. This does not lodge a government application or guarantee an outcome. Any broader representation or additional immigration assistance requires a separate written services agreement.

Form 956 appointment

Form 956 is used to notify the Department of Home Affairs that a registered migration agent has been appointed to provide immigration assistance. The online intake requires a completed Form 956 signed by the applicant and Munish Kumar Soni (MARN 0901499) before payment. Uploading it to this website stores it for Pacific Legacy Migration’s secure review; it does not itself submit the form to Home Affairs or lodge a visa application. Pacific Legacy Migration will advise how and when the signed form is provided to the Department for the relevant matter.

What we do not provide

• We do not obtain, supply or issue any government document.
• We do not decide or expedite applications on the Department’s behalf, and we hold no government appointment or special access. Where the written services agreement includes it, we may prepare, review and lodge an application as the client’s authorised representative.
• We do not collect government charges. Those are set by the Department, are additional to our fees, and are paid by you directly to the Department.
• We do not guarantee any outcome. All decisions are made solely by the Department of Home Affairs or the Administrative Review Tribunal.

You may deal with the Department directly at any time, including without us, at immi.homeaffairs.gov.au.

Scope

Each engagement covers only the work described in your services agreement. Anything outside it — a further application, a review, a new issue arising — requires a separate agreement and a separate fee. If the scope needs to change, we will tell you before doing the work, not after.

The USD $49.99 subclass 651 online service covers secure intake, an initial review of the information supplied, a tailored document checklist and application-preparation guidance. It does not include a government decision, priority processing, a guaranteed outcome, or work outside that stated scope.

Fees

Our fees are fixed and disclosed before work begins. For the subclass 651 online service, the intake page and these terms set out the scope, fee and exclusions; you accept them using the checkbox before payment. Other services are quoted separately in a written services agreement.

For a subclass 651 eVisitor, the Australian Government application charge is AUD $0. Pacific Legacy’s separate professional service fee is USD $49.99 per applicant. The fee is confirmed again on Stripe’s hosted checkout and a receipt is issued after payment. Online card payment is processed on Stripe’s hosted checkout; this website does not collect or store card numbers.

Government charges are separate, as set out above. Third-party costs such as skills assessments, English tests, medical examinations, police checks and translations are also separate, and are payable by you to those providers.

Invoices are payable within the period stated on the invoice. We may suspend work on an overdue account after giving you notice.

Refunds

If we terminate an engagement, or you terminate it, you are charged for work reasonably done to that point and refunded any balance. Where a fee has been paid in advance for work not yet performed, that portion is refundable. Consultation fees, once the consultation has taken place, are not refundable.

Nothing in these terms limits your rights under the Australian Consumer Law.

Your obligations

You must give us complete, accurate and truthful information, and tell us promptly if anything changes — your circumstances, your contact details, or anything you receive from the Department. Much of migration law turns on disclosure, and an incomplete instruction can cost you a visa.

We cannot advise you to make, and will not assist with, a claim we believe to be false or misleading. If we form the view that we are being asked to do so, we will terminate the engagement.

Communication

We will keep you informed of significant developments and respond to your enquiries within a reasonable time. Correspondence is generally by email to the address you give us. Please tell us if you would prefer another method, or if you need an interpreter.

Confidentiality

We keep your information confidential and handle it in accordance with our Privacy Policy and the Code of Conduct. We will not discuss your matter with anyone — including family, sponsors or employers — without your authority.

Conflicts of interest

If a conflict of interest arises, or we identify one at the outset, we will tell you and, if we cannot properly continue to act, we will stop and refund any fees for work not performed.

Termination

You may end the engagement at any time by telling us in writing. We may end it where a conflict arises, where instructions are withdrawn or not given, where fees remain unpaid after notice, or where continuing would breach the Code of Conduct or the law. On termination we will return your documents and give you an account of work done.

Complaints

Please raise any concern with us first, in writing to info@pacificlegacymigration.com. We will respond within 10 business days. If you remain dissatisfied you may complain to the Office of the Migration Agents Registration Authority. See our Complaints page.

Code of Conduct

We are bound by the Migration Agents Code of Conduct made under the Migration Act 1958 (Cth). Where anything in these terms is inconsistent with the Code, the Code prevails. You will be given the OMARA Consumer Guide, which explains your rights.

Governing law

These terms are governed by the law of New South Wales, Australia.